Refund policy

This refund policy explains how SalesCollab ("we", "us") handles cancellations, refunds and disputed charges for the AssetTrack platform ("Service"). It supplements our Terms of serviceand applies to all subscriptions purchased through Paystack in ZAR (USD figures shown on the site are an indicative reference only — your card is charged in ZAR).

1. Free trial

New organisations receive a free trial of the Service. You will not be charged during the trial period and may cancel at any time before it ends without entering any payment details. If you do not start a paid subscription, the trial simply expires and no payment is taken.

2. Monthly subscriptions

Monthly plans are billed in advance for the upcoming month. Because the subscription is short-cycle, monthly fees are non-refundableonce the billing period has started. You may cancel at any time from your account settings; cancellation stops future renewals and you keep access until the end of the period you have already paid for.

3. Annual subscriptions

Annual plans are billed in advance for a 12-month term. If you cancel an annual plan within 14 days of the initial purchase or of an automatic renewal, and you have not made material use of the Service in that window, we will refund the fee on request, less any payment-processor charges that cannot be recovered.

After the 14-day window, annual fees are non-refundable, but cancelling will stop the plan from renewing at the end of the current term.

4. How to request a refund or cancel

• Cancel a subscription: open Settings → Billinginside the app and click "Cancel subscription". Cancellation is effective immediately for future renewals.
• Request a refund: email info@salescollabassettrack.co.za from the billing contact on the account, with the invoice number and a short explanation. We aim to respond within 2 business days.

Approved refunds are returned to the original payment method via Paystack within 5 to 10 business days. The exact timing depends on your bank or card issuer.

5. Service failures and duplicate charges

We will issue a full refund, irrespective of the windows above, where:

• you were charged in error or charged twice for the same period;
• a payment was taken after you had already cancelled;
• a confirmed extended outage on our side prevented you from using a paid feature for a material part of the billing period.

6. Chargebacks and disputes

If you believe a charge is incorrect, please contact us first — most issues are resolved within a day. Initiating a card chargeback through Paystack without first contacting us may result in suspension of the account while the dispute is investigated, and any access fees for the disputed period remain payable if the chargeback is reversed.

7. Statutory rights

Nothing in this policy limits any rights you have under the Consumer Protection Act, 2008 (South Africa), the Electronic Communications and Transactions Act, 2002, or other consumer protection laws applicable to you.

8. Contact

Billing and refund queries: info@salescollabassettrack.co.za. General enquiries: marketing@salescollab.co.za.